Compliments and Concerns 

CPDMH’s Patient Relations service is here to support our patients and families. Our goal is to provide you with care and caring that enhances your overall experience. We are available to assist you with any questions, concerns or compliments you have.  You can read our Patient Relations Program policy.
 

Patient Surveys:

• "We Care What You Think” surveys are available in every unit in the hospital
• While at the hospital, patients may be invited to participate in an online patient experience survey. Only patients who have given consent to receive the survey and who have provided their email address during registration will receive an email inviting them to complete the survey. Your feedback helps us to continually improve the care we provide to our local communities every day. Thanks for your input!

Sharing Your Feedback:  

If you have been discharged from the hospital, please provide us with your feedback in one of the following ways:

• Contact Lianne Learmonth, Chief Nursing Executive & Integrated Vice President, Patient Services at 613-253-3827
• Email: cpdmh.info@mrha.ca
• Mail to:

                  Patient Relations
                  Carleton Place & District Memorial Hospital
                  211 Lake Avenue East
                  Carleton Place, ON K7C 1J4  

 
Your compliment or concern will be acknowledged within 72 business hours of receipt, indicating the initial course of action and an expected period of investigation and response. Patient feedback is key to evaluating services and ensuring change that enhances quality care.

If you feel your complaint is not resolved, you may also contact Ontario's Patient Ombudsman's office at 1-888-321-0339. For more information, visit www.patientombudsman.ca or download a brochure.